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Thread Statistics | Show CCP posts - 32 post(s) |
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CCP Darwin
C C P
C C P Alliance
2296
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Posted - 2016.09.06 16:27:20 -
[1] - Quote
Your Launcher Sucks wrote:If you don't fix the problem with the launcher forgetting account info everytime there's a network connection drop (example: coming out of sleep mode)
The launcher team is aware that people are experiencing this type of problem, but my understanding is that they need fully documented bug reports with all the information they need to identify the issue.
If so, a well-documented bug report that includes a launcher log would be very helpful to the team. Here are some questions I'd suggest trying to answer clearly in your bug report:
1) If the launcher prompts for a login rather than presenting an account list, do you always log in with the same account username or do you sometimes use different usernames?
2) Do you always leave the launcher running or do you exit it and restart it between sessions?
3) If you have a series of steps that always cause the problem to occur, first, what did you do to get to the initial state of the launcher, and second, what are those steps that cause the problem?
4) What is the output when you run dxdiag.exe?
5) What is the output when you run msinfo32.exe? (Use the "Export..." function to save a text file.)
6) After you reproduce the problem, what are the contents of your launcher logs? (You can get to them by choosing "Show In Explorer > Launcher Logs" from the main launcher menu.)
If you can provide screenshots that illustrate the steps of your reproducing the problem, that might be helpful.
To get to the web page to submit a bug report, the easiest way is to click on the Bug Report button on the far right side of the launcher window.
Once you have a bug report that includes all of this information (most importantly, launcher logs!) please feel free to send me the EBR number and I'll pass it along to the launcher team so they can take a look at it.
If you encounter limits regarding the number or size of attachments in a bug report, please mention it when mailing me the EBR number and I can help you submit the information another way if it would be helpful.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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CCP Darwin
C C P
C C P Alliance
2298
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Posted - 2016.09.07 10:15:26 -
[2] - Quote
Rorhke Shardani wrote:Any attempt to run the launcher fails miserably. It runs, accepts the login but when I try to launch the client it just hangs (exefile.exe never even appears in task manager)
A troubleshooting step that I've seen resolve some issues where the launcher appears to work fine but the client won't start:
Exit the launcher.
Navigate to C:\ProgramData\CCP\Eve\SharedCache (or wherever your shared cache is located, if you've chosen a nonstandard location.)
Delete the directory named "tq" and all of its contents.
Start the launcher and launch the game.
Let me know if that helps.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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CCP Darwin
C C P
C C P Alliance
2299
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Posted - 2016.09.07 14:28:25 -
[3] - Quote
Rorhke Shardani wrote:However this general thread may not be the best place to troubleshoot my particular problems - should this be continued in a ticket or is there a better place to get this particular question resolved ?
You're very right, sorry to take the discussion off-topic. I would recommend that if you're having specific launcher issues that you post in the Eve Launcher forum or make a support ticket here.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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CCP Darwin
C C P
C C P Alliance
2302
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Posted - 2016.09.08 13:27:29 -
[4] - Quote
Anke Eyrou wrote:CCP
Can you please ensure that when I put my computer to sleep the launcher does not lose my account information.
Raka Tokila wrote:I need to relogin all my accounts every couple of days, sometimes daily. I don't use VPNs, so yes, there are still other issues.
If this happens consistently, please submit a bug report as I've described here, preferably right after it happens. If you then mail me the bug report number in-game, I can call the right people's attention to it.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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CCP Darwin
C C P
C C P Alliance
2302
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Posted - 2016.09.09 14:41:38 -
[5] - Quote
Edd Cobon-Han wrote:removing the possiblility to start via the exefile brings a big problem for all those who used to play on their laptop with dual VGA If you have a combo like me (Nvidia GTX 860 + Intel HD 4600) you hardly NEED the exefile , otherwise you can only play with dat damn Intel HD grafucks and this is no fun 
With dual-GPU systems, in some instances Windows will report the integrated GPU even when the discrete GPU is actually in use. In those cases, Eve may display the wrong GPU name in the graphics options window, but you may still be using the correct GPU. I would use the frame rate viewer (ctrl-F in-game) to see if you are actually experiencing a frame rate drop when, say, unplugged vs. plugged in.
Can you use the in-game tool (press the F12 key and click Report Bug) to file a bug report that explains why the launcher doesn't work for you? This will give us a complete snapshot of your system, and we can investigate the behavior on a similar system here. Be very specific in your report what steps you're taking to select the GPU. Please feel free to mail me the bug report number once it's submitted.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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CCP Darwin
C C P
C C P Alliance
2302
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Posted - 2016.09.09 23:20:55 -
[6] - Quote
Muul Udonii wrote:CCP have ignored all bug reports I filed.
Please do not assume this is the case.
Unfortunately, our current bug reporting system doesn't give you a lot of visibility into what's happening internally with your report, and we do not guarantee a personal response to bug reports (since, unlike support tickets, bug reports are not for requests for personal help.)
Your bug reports are quite valuable to us, and we very much appreciate that you take the time to write and submit them.
CCP Darwin GÇó Senior Technical Artist, EVE Online GÇó @mark_wilkins
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